We pride ourselves on a outstanding customer care and support. Prior to contacting us for a return/exchange, we recommend that you read the FAQ and help section on our website. If you still need to return/exchange an item, please, get a Return Merchandise Authorization (RMA) number before shipping the item to us. To request an RMA, fill the form below.
Due to health and sanitary reasons, we cannot accept returns on used and/or opened ShieldBedwetting Alarms or used or opened protective waterproof beddings.
Only items that are in the original unopened and unused packaging may be returned for a refund. You must include a purchase receipt or proof of purchase along with the item to be returned for a refund. We only accept returns on items purchased directly through this website.
OBTAINING AN RMA NUMBER
Fill the form below. or contact us at (800) 230-6775 within 30 days of purchase for a RMA number before returning your product to us. If the request meets the return criteria, the Returns Department will issue the RA# and send you the instructions on how to proceed. No returns of any type will be accepted without a RA number. For faster service, please have the following information on hand when calling for an RA number: customer name, order number, item number. Upon receipt of a RA, customers are given 15 days to return the product.
Original shipping, handling, packaging and related charges are not refundable. Shipping charges on returned products are the responsibility of the customer. We will match the shipping method and pay for shipping charges to you for replacement or exchange products. We strongly recommend you use a traceable carrier and fully insure your return shipment in case of loss or damage.
You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are nonrefundable.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. Returned are subject to a 25% restocking fee. If you received free shipping, we will deduct our original outbound shipping costs from your refund. You will receive the credit within 3-5 business days depending on your payment method.
DEFECTIVE PRODUCTS/MISSING COMPONENTS
If you have received a defective item or are missing parts, contact us within 7 business days of receiving your item(s). We will send our replacement parts or replace defective item(s) with new or refurbished components at our discretion. Replacements are shipped using regular mail. We are unable to express ship replacements.
If you have not receive your item, received a damaged item or tracking shows the item has been lost, contact us within 7 business days. We will work with the shipping carrier and file a claim when necessary. We will send a replacement once the claim has processed which can take 10-15 days. Replacements are shipped using regular mail. We are unable to express ship replacements.
Call us at (800) 230-6775 to request cancellation of an order. Any order that has not shipped will be cancelled at no charge and you will be refunded in the original form of payment. Orders that have shipped cannot be cancelled and will be subject to our returns and exchange policy.